You can find answers to the questions we get asked the most often below.
New to MAX?
How does MAX work?
It’s easy. Enter your preferred pickup time, select package size, enter the pickup and delivery addresses then submit the order. A MAX champion then shows up, picks up your package and delivers it. That’s it!
Who are MAX Champions?
MAX Champions are a highly-trained network of professional dispatch riders. MAX brings dispatch riders on board and puts them through a rigourous screening and training program. Those who make it through the MAX Champion Program become MAX Delivery Champions. These Champions are empowered to provide fast and reliable deliveries across Lagos.
How does MAX calculate prices?
Pricing is based on distance and speed i.e. Instant, Same Day or Next Day. You do NOT need a scale or measuring instrument. No hassles!.
How do I pay?
You can select to pay with cash, bank transfer, mobile POS or a corporate Pin. For cash, this will be collected at the point of pickup. Please ensure cash is ready before the champion arrives at the pickup point.
How can I trust MAX?
All packages delivered on the MAX Network are fully insured against theft and damages. In the case of damages or exceptions, we perform thorough investigations and ensure you are adequately compensated.
Making a Delivery
Will I get Proof of Delivery?
Yes. All MAX Champions request a delivery code from receiver, before handing over the package. This delivery code is automatically generated and sent to the receiver when a delivery request is placed on our system. The receiver can give this code to someone else to receive the package if they are not available. When this is done, a message will be sent to you to confirm delivery.
How do I know how much my delivery costs?
We let you know how much to pay before you checkout.
What's the delivery time?
Instant Delivery has a 3 hour delivery guarantee from pickup time. Same Day has a 5 hour delivery time from pickup time.
Are you a registered company?
Yes. MAX is a legally registered entity with Corporate Affairs Commission of Nigeria.
What locations do you serve?
We currrenly operate within Lagos Mainland and Island.